Mon-Fri 08.00 - 16.00

COVID 19 POLICY (as of 1st January 2022)

COVID-19 POLICY
Effective of bookings made after 1st January 2022

Our standard Cancellation Policy will apply at all times except where a GOVERNMENT IMPOSED BORDER CLOSURE OR TRAVEL BAN RELATED TO COVID-19 PREVENTS YOU FROM:
1. Picking up from your booked location on the date of pick up
2. or exiting the region you are coming from on the date of pick up.

If travel restrictions are in place that prevents you from picking up the product you have booked to hire, or from exiting the region you are from on the day of pick up, our covid policy will apply.

In that event you will be issued with a Credit Note to the value of the deposit or any other amount paid by the higher under the Hire Agreement.

The Credit note will be issued with the following terms and benefits:
1. All Cancellation fees and Admin fees are waived
2. Standard rental terms and conditions apply
3. Standard rental rates apply
4. Travel is to be completed within 18months of the original booking date
5. Bookings are subject to availability-early bookings are recommended especially during peak holiday times
6. Can be used on any Broome and Beyond products.
7. The credit note can be transferred
8. The credit note is NOT redeemable for cash

This Covid-19 policy does NOT apply to the following

In the event that your hire has commenced and travel restrictions are introduced during your rental period and you are required to return all equipment that you have hired prior to your scheduled return date there is no credit or refund on unused hire as this policy will NOT apply.

When travel restrictions are imposed as a direct or indirect result of the vaccination status of the hirer, or a member of the hirers travelling party.

When travel restrictions are imposed as a direct or indirect result of not successfully applying for a travel pass, permit or similar approval mechanism that is required by a government authority.

When travel restrictions are imposed as a result of the infection status of the hirer, or a member of the hirers travelling party.

If you have concerns about what may happen before it is actually known. Our standard cancellation policy will apply until travel restrictions that directly impact your booking is announced.

We think our policy offers favourable rebooking conditions in our uncertain environment where unfortunately Covid-19 can no longer be considered as an unforeseeable event.

If you have any questions please contact the Broome and Beyond Team 0475047137.